Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at support@amasoniafalconecollection.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at support@amasoniafalconecollection.com

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Refunds

 

As our e-commerce purchases serve our charity, AMA Saving the Oceans Foundation, we do not offer refunds on items; instead we offer exchanges for the same item in a different size or exchanges for an item of the same price. We will notify you once we’ve received and inspected your return, and help you to exchange it.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.